The public is broadly supportive of the application of data and technology during COVID-19 but governance and transparency are critical to trust.
Public attitudes towards data and technology have significantly shifted during the COVID-19 crisis thanks to tools aimed at suppressing the virus and coping with its effects.
Data-driven technology has been used effectively in response to the pandemic and to mitigate the impact of lockdown.
The CDEI has explored the application of data and technology during the pandemic and documented them in a repository. It also conducted a longitudinal survey of public opinion among 12,000 individuals between June and December 2020.
The report records a broad range of applications including contact tracing and an algorithm to determine qualifications in the absence of exams.
Other innovative applications include drones used to deliver medical supplies in remote regions and the creation of health equipment databases to monitor the availability of assets in the NHS.
The CDEI report suggests that the use of digital technology has increased since the start of COVID-19. It suggests that this trend is likely to continue the long-term, pointing to changing attitudes resulting from the benefit observed during the crisis.
Awareness of technology and adoption during COVID-19
Almost three-quarters (72%) of the UK population believe that digital technology has the potential to be used in response to the COVID-19 outbreak. It’s a view that is consistent across all demographic groups and regions.
However not everyone thinks that the full potential of data and technology is being realised. Fewer than half (42%) believe that digital technology is making the situation in the UK better, and 39% said they thought the technology is not being used properly.
Governance and transparency critical to public trust
Governance and transparency are the primary concern of the public in ensuring trust in data and technology. Almost a quarter of the public (24%) do not believe that the right rules and regulations are in place to ensure that digital technology is used responsibly in the UK’s COVID-19 response. This is largely consistent across age, region, and gender.
More than two in five people (43%) believe regulation is appropriate. 39% of younger people would know where to raise these complaints if governance was failing. This falls to 14% for older people.
Media coverage of data increased during COVID-19
Social media has seen a boom during the pandemic however when it comes to news consumption, traditional news sources remain the dominant source. Media coverage of artificial intelligence (AI) and data-driven technologies is contributing to public discourse and adoption.
According to the CDEI report there has been a 54% year-on-year increase in the number of articles in UK newspapers reporting on topics such as AI, algorithms, and data. The increase is driven by the pandemic notably among tabloid media.
CDEI is an independent expert committee, led by a board of specialists, set up and tasked by the UK government to investigate and advise on how we maximise the benefits of data-driven technologies.